Frequently ~
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
FAQ’s ~
Yes! Our products are dermatologically tested and designed to suit Indian skin types and climates.
Absolutely. All our products are cruelty-free, paraben-free, and sulfate-free.
Yes, we deliver pan-India.
Yes, tracking details will be shared via SMS and email once your order is shipped.
Please contact us within 3 days at info@razein.in or +91 7000593818 with pictures, and we’ll resolve it promptly.
Standard delivery usually takes 3–7 business days, depending on your location.
We accept UPI, Debit/Credit Cards, and Net Banking.
Products ~
Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
Yes! When you bring back five clean Lush #5 plastic pots (black or clear) to our stores, you can exchange them for a free fresh face mask. The pots go to our recycling partners in Vancouver and Toronto where they’re recycled into new pots for our products.
Gift Cards~
It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.
Ground $4.00 – 2 – 8 Business Days
Air $8.00 – 2 – 3 Business Days
Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.
We’ll send another amazing Lush gift card design to you.